Shipping & Returns

Shipping Information

If I order products from diyeboard.comhow would you ship them to me? How much would it cost? Will I be able to trace my order? "

diyeboard.com currently ships small and medium sized orders by international couriers. 

The shipping rates can be previewed inside the diyeboard.com online shop system. You can just click on the "Estimated Shipping Costs" and choose the country you want to ship to, Shipping fees will be estimated by our system automatically.


*How can I trace my order?

 
Once your order is shipped, you will receive an email from us. In this email, there should be the tracking information for your packages as well as the website in which you could trace your order at.

And for for battery or battery included kit or complete electric skateboard the tracking status updates takes more days showing out, because of the special cargo shipping way, it only updates when customs clearance is is finished at the destination Country. It usually takes 7-10days get the updates, and 10-15days get package delivered.


*How Long Will It Take To Delivery?

Total delivery time is composed of thress parts.

The first part is the processing time. The order status is processing. This is the time from when your payment is received to when we gather up all the items and do thorough QC test before package them. Processing takes 2-5 days normally.

The second part is after your order is processed, we send it to the warehouse. And warehouse will coordinate the order shipping information with shipping agency to arrange packages labled and picked up by shipping agency.  The order status is shipped. This process takes 1-2 days normally. All the order packages will be handled by H.K shipping agency, we are located in Shenzhen, nearby H.K., once package labled and customs clearance done in H.K airport, there will be a tracking number generated, we will update it through website order updating system coordinately. You will get updated by email notice.

The last part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. DHL express shipping for non-battery items normally takes 4-7 days, and FEDEX/UPS shipping for battery or battery included kit or complete electric skateboard normally takes 8-15 days. 

DIYEboard's Return & Warranty Policy

DIYEboard, we want you to be completely satisfied with your purchase and we believe in the products which we sell.

All products sold by DIYEboard.com are inspected and tested before and after leaving the manufacturer. Each and every item is tested by our technicians and are guaranteed to be free of material defects and manufacturing faults.

Standard Return Policy

We accept returns or exchanges within 30 days of the original purchase date for cash value refunds.

The returned product must be in unused condition, in its original packaging with the original packing slip. A 20%+ restocking fee will be charged on all cash value returns and refunds dependent upon our discretion. Returned orders which received free shipping will be deducted from the original order price.

We cover return shipping on defective items only. The buyer is responsible for covering return shipping costs before a repair or replacement has been completed. All defective items are inspected by our technicians. If the item is not defective the return shipping costs will be charged to the buyer.

Orders that are refused or undelivered as addressed will be charged for any additional shipping fees. NO EXCEPTIONS.

To return or exchange a product, please email us at jason@volansboard.com. You’ll need to mention your order # within your email. A return will require an RMA #(Return Merchandise Authorization #) which you must write on the shipment back to us.

On Sale, Clearance, Battery Packs, Electronic Products & Consumable items are not eligible for returns.

General Warranty

All products sold by DIYEboard.com are inspected and tested before and after leaving the factory. Each and every item is tested by our technicians and are guaranteed to be free of material defects and manufacturing faults.

Every complete electric skateboard automatically comes with a 6-month warranty against manufacturing defects.

Every Diyeboard kits, parts and components have a 90-day warranty.

Belts, bearings, wheels, hub motor PU sleeves, bearings, and grip tape are normal wear and tear items and are not covered under warranty. Any amount of water has the potential to damage the board, especially to esc and battery, and water damage is not covered under warranty. Any customization or alterations to the board, kit, mechanical parts, or electronics will void your warranty and likely cause the board or kit to be completely inoperable, so alter at your own risk.

Electronic components have a 60-day warranty. (Includes ESC, Remote, Battery, Battery Chargers, Motors, Hub Motors only)

Warranties are non-transferable warranties.

If a component is defective and/or not correctly made, DIYEboard at its sole discretion, will repair, replace and/or pay the buyer for a replacement.

Typical use, normal wear and tear, crash, water damage, modifications, improper use and/or installation are not covered.

60 Day Warranty – Electronics

Electronic components have a 60-day warranty. (Includes Remote, Battery, Battery Chargers, Motors, Hub Motors only)

Most electrical products are tested before shipment and are deemed in working condition before shipment. Due to the nature of assembly and setup, we are not liable or responsible for certain improper installations made by the customer. If it is a practical repair, we are more than happy to assist with repairing, replacing or offering store credit at our discretion.

If the item has been damaged due to user neglect, accident and/or wear and tear the product is not eligible for warranty.

ESC has no warranty unless the additional warranty is purchased.

We do value our customers and under certain circumstances, we may discount a product due to user mistake, incorrect installation. We don’t leave you hanging!

Shipping for Returns

You will be responsible for paying for shipping costs to return the items to us. Shipping costs from your original order are non-refundable.

If you are shipping an item over $100 USD, you should consider an insured and trackable shipping option. We are not liable or accept responsibility for any lost packages which do not arrive at our shop.

Refunds (if applicable)

Returns and Refunds can take up to 4 weeks but typically are resolved much sooner. Once we receive your items, we will notify you if your request has been approved or denied.

If you are approved for a refund, your refund will then be processed through your original payment method within 2-3 business days.

Chargeback Policy

All fraudulent chargebacks are investigated and will be prosecuted to the fullest extent of the law.

Product Listing Disclaimer

Product Listings are updated as often as we can for every item. Products are improved and upgraded quite frequently and photos may slightly vary. If the item is no longer available under our discretion we will offer a similar or upgraded product.

Acceptance of This Policy

By purchasing from our website(http://www.diyeboard.com/), you agree to all the policies within our Return & Warranty Policy page.

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DIYEboard.com is your ultimate source for high quality and high performance complete electric skateboard and DIY parts. We carry a wide selection of electric skateboard motor mounts, electric skateboard sensored / sensorless brushless dc belt-drive motors, electric skateboard hub / in-wheel motors, electric skateboard mechanical kits, electric skateboard kits, electric skateboard remote controllers, esc speed controllers, electric skateboard batteries and much much more. DIYEboard.com can help and guide you build your own high performance Electric Skateboard using our lowest factory price Electric Skateboard Parts & Kits. Feel free to send us an email and we are more then happy to help you build your electric skateboard or electric longboard from start to finish.