Delivery Time and Delivery Procedure

If I order products from diyeboard.com, how would you ship them to me? How long will I receive it? How much would it cost? Will I be able to trace my order? "

Diyeboard.com currently ships small and medium sized orders by DHL, FEDEX and UPS. 

We ship for non-battery items by DHL and it normally takes 3-7 days, and FEDEX/UPS shipping for battery or battery included kit or complete electric skateboard normally takes 5-10 days to US, 15-18 days to Canada, 12-18 days to Europe, 12-15days to Australia.

The shipping rates can be previewed inside the diyeboard.com online shop system. You can just click on the "Estimated Shipping Costs" and choose the country you want to ship to, Shipping fees will be estimated by our system automatically.


*How can I trace my order?

 
Once your order is shipped, you will receive an email from us. In this email, there should be the tracking information for your packages as well as the website in which you could trace your order at.

And for the battery or battery included kit or complete electric skateboard the tracking status updates takes more days showing out, because of the special cargo shipping way, it only updates when customs clearance is finished at the destination Country. It usually takes 5-10days get the updates, and 8-15days get package delivered.


*How Long Will It Take To Delivery?

Total delivery time is composed of thress parts.

The first part is the processing time. The order status is processing. This is the time from when your payment is received to when we gather up all the items and do thorough QC test before package them. Processing takes 2-7 working days normally.

The second part is after your order is processed, we send it to the warehouse. And warehouse will coordinate the order shipping information with shipping agency to arrange packages labled and picked up by shipping agency.  The order status is shipped. This process takes 1-2 days normally. All the order packages will be handled by H.K shipping agency, we are located in Shenzhen, nearby H.K., once package labled and customs clearance done in H.K airport, there will be a tracking number generated, we will update it through website order updating system coordinately. You will get updated by email notice.

The last part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. DHL express shipping for non-battery items normally takes 3-7 days, and FEDEX/UPS shipping for battery or battery included kit or complete electric skateboard normally takes 5-10 days to US, 15-18 days to Canada, 12-18 days to Europe, 12-15days to Australia.

When will you ship, if i order today?
Your order will be shipped within 2-7 days of the day you order!

What's the current shipping time?(From the shipped date by Logistics company)

United states: 5-10 days.

Canada: 15-20 days.

Europe: 12-18 days.

Australia: 12-18 days.

South Korea: 7-10 days.
Japan: 7-10 days.
Taiwan:  7-10 days.
Singapore: 7-10 days.
Malaysia: 7-10 days
Vietnam: 7-10 days

Will I receive a tracking number?
Yes! we'll email update you know the tracking number after your order package is shipped and express labled by the DHL/FEDEX/UPS.

Please note that the tracking time and status shows on your tracking number is not accurate, as we are utilizing a special shipping method for battery or battery included order. 

Do I need to pay for tax?

if your order is with completed electric skateboard, no customs duty tax will be charged for US, and EU.
(tax will by charged for customers in NZ/Norway/Swithland/South Korea)

if you buy spare parts, non-battery kits and ship to EU/CA/NZ/AU/ASIA,you will need to pay tax.


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DIYEboard.com is your ultimate source for high quality and high performance complete electric skateboard and DIY parts. We carry a wide selection of electric skateboard motor mounts, electric skateboard sensored / sensorless brushless dc belt-drive motors, electric skateboard hub / in-wheel motors, electric skateboard mechanical kits, electric skateboard kits, electric skateboard remote controllers, esc speed controllers, electric skateboard batteries and much much more. DIYEboard.com can help and guide you build your own high performance Electric Skateboard using our lowest factory price Electric Skateboard Parts & Kits. Feel free to send us an email and we are more then happy to help you build your electric skateboard or electric longboard from start to finish.