Delivery Time and Delivery Procedure

If I order products from, how would you ship them to me? How long will I receive it? How much would it cost? Will I be able to trace my order? " currently ships small and medium sized orders by DHL, FEDEX and UPS.

We ship for non-battery items by DHL and it normally takes 4-7 days, and FEDEX/UPS shipping for battery or battery included kit or complete electric skateboard normally takes 8-15 days. 

The shipping rates can be previewed inside the online shop system. You can just click on the "Estimated Shipping Costs" and choose the country you want to ship to, Shipping fees will be estimated by our system automatically.

*How can I trace my order?

Once your order is shipped, you will receive an email from us. In this email, there should be the tracking information for your packages as well as the website in which you could trace your order at.

And for for battery or battery included kit or complete electric skateboard the tracking status updates takes more days showing out, because of the special cargo shipping way, it only updates when customs clearance is is finished at the destination Country. It usually takes 7-10days get the updates, and 10-15days get package delivered.

*How Long Will It Take To Delivery?

Total delivery time is composed of thress parts.

The first part is the processing time. The order status is processing. This is the time from when your payment is received to when we gather up all the items and do thorough QC test before package them. Processing takes 2-5 days normally.

The second part is after your order is processed, we send it to the warehouse. And warehouse will coordinate the order shipping information with shipping agency to arrange packages labled and picked up by shipping agency.  The order status is shipped. This process takes 1-2 days normally. All the order packages will be handled by H.K shipping agency, we are located in Shenzhen, nearby H.K., once package labled and customs clearance done in H.K airport, there will be a tracking number generated, we will update it through website order updating system coordinately. You will get updated by email notice.

The last part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. DHL express shipping for non-battery items normally takes 4-7 days, and FEDEX/UPS shipping for battery or battery included kit or complete electric skateboard normally takes 8-15 days. 

* Are the packages insured?

Shipping with couriers is insured and can be tracked online. Once your goods are sent out we will email you with a tracking number so you can trace your delivery any time you want.

We offer Shipping Insurance for the total of US$ 1.99 to protect your package against any lost or damaged shipments. If a missing issue arises, we will reship your order immediately.


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